The gold standard in scientifically-grounded personality profiling – helping teams and leaders connect, perform at their best, and create workplaces people love.
Move beyond one-size-fits-all profiling.
Our approach is grounded in the Big Five model of personality (OCEAN) and backed by decades of psychological research. Training can be preceded by the gold-standard NEO-PI assessment, offering a deeper grounding in how your team thinks, works, and interacts – without rigid labels or fixed “types.”
Unlock deeper collaboration, stronger leadership, and more motivated, resilient teams.
Meet the Big Five
Our proven programme can start with an online NEO-PI personality assessment – trusted worldwide for its scientific accuracy – before moving into five interactive modules that guide participants to:
Build a workplace people love
Carolyn founded Understood to help organisations build strong, cohesive relationships with their customers.
With expertise in customer and employee engagement, and a passion for psychology, she has developed new approaches to workplace learning. By integrating personality models into training, Carolyn created Understood’s Big Five Programme, which helps teams connect more effectively and achieve lasting success.
Rachel brings over 30 years’ experience as an occupational and academic psychologist.
A member of the British Psychological Society, she is certified to qualify individuals in the use of the NEO PI personality assessment. Rachel has worked with professionals across many sectors, from large corporations to police forces. She combines her expertise with a practical approach that supports people to reach their full potential.
Claire is a coach and facilitator known for her compassionate, collaborative, and constructively challenging style.
She has wide experience in designing and delivering high-quality training programmes, working with teams to build positive workplace cultures. Her energetic approach helps individuals grow their skills, unlock potential, and develop lasting behaviours. Claire understands every team is different and adapts her style to meet their needs.
Pricing is bespoke, based on your team size and goals. Get in touch for a tailored quote.
Unlike models that assign “types,” the Big Five looks at personality across dimensions. It offers clearer, more nuanced insight into how people think, work, and relate.
We use the NEO-PI, endorsed by the British Psychological Society and trusted globally in business and academia, to give deeper, research-backed insight.
The programme is delivered with Chartered Psychologists from Rachel Frost Ltd., blending science and real-world impact.
No, it’s valuable for whole teams, improving collaboration, communication, and performance at every level.
Greater self-awareness means better teamwork, stronger culture, and higher engagement across your organisation.
Let’s talk.
We’d love to hear more about your team and how we can support your goals.
Fill out the form and we’ll be in touch to learn more about your business and your goals.
Prefer to speak directly? Drop us an email or give us a call, we’re happy to chat.
Let’s start building something better, together.
