The training material we create will energise and engage your employees – and inspire them to deliver the goods for your customers.

We offer ready-made and tailor-made training programmes, covering selected soft skills that we consider to be critical for today’s employees.

Below we’ve listed our ready-made training programmes. All our ready-made content involves an element of “bespoking” to ensure it works for your organisation.

Critical Connections: CORE

An intensive and immersive behavioural change programme - aimed at customer-facing employees, valuable for all

Critical Connections: INFLUENCER

Empower those who manage your front-line by equipping them with the skills they need to lead and influence effectively

The Big Five Leader

Get to grips with the gold standard of personality models - the Big Five. Learn to manage yourself and your team with greater insight and (emotional) intelligence

Customer Service: The Human Solution

Customer-service training with a difference. With the innovative use of bespoke film, our immersive masterclass will create an invaluable emotional connection between your employees and their customers.

The H2H Sales Experience

Take the sales experience for your employees and customers to a whole new level - by minimising effort and maximising value and emotion

Respect for All: D&I

Our impactful diversity and inclusion training packs an emotional punch, promoting the behaviours needed to create a warm, welcoming and productive workplace

Staging the Conversation

Create breakthrough moments with bold conversations. Our experiential online masterclass in communication skills gives your employees the confidence to tackle the trickiest conversations

Driving Force: CPC

Tailor-made to your organisation, this unique and engaging programme of five driver CPC courses tackles the issues that shape the customer and driver experience

Driving Force: INFLUENCER

Upskill your supervisor population with our tailored training content for employees who influence driver behaviour

The Trainer Transformation

Our training masterclass will get your in-house trainers fighting fit by honing their skills of facilitation, delivery and self-reflection