A warm impression: acknowledgment; greeting; facial expressions; body language; personal presentation, posture, physical presence
Engaging with emotion: understanding your emotions (and other people’s); developing an awareness of your own human needs to maximise motivation at work
Dealing with emotion: managing your feelings to build resilience, confidence & positivity; keeping cool under pressure; avoiding & diffusing conflict
An empathetic experience: being attentive & alert; listening actively; apologising authentically; compassionate communication & considerate feedback
Organisations that elevate the human experience will be better positioned to create more meaningful connections, foster loyalty, and drive growth.
– Deloitte
The Understood Experience
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