“The single biggest problem in communication is the illusion that it has taken place.” (George Bernard Shaw)
“As long as there is communication, everything can be solved.” (Robert Trujillo)
Communication is everything. If we don’t exchange information successfully things go wrong: people don’t know what they’re doing nor why they’re doing it; emails aren’t understood; tasks are done badly or not at all; projects don’t get executed. An efficient workplace with an engaged workforce involves a culture of clear and considerate communication.
We’ll help your people to:
Deliver constructive and objective feedback
Carry out coaching with intuition and empathy
Influence confidently and successfully in all directions
Interview effectively (as interviewer and interviewee)
Use your company’s tone of voice expertly in written and verbal communication
Sharpen their customer service skills
You need to get to a place where your employees are emotionally intelligent communicators. That means they’ll speak and write to each other (and to customers) with clarity, awareness and empathy. We can design a bespoke training course for you combining emotional intelligence competencies and communication skills.