Stress Awareness Month appears on our calendars every April, but what really changes when it’s over? According to the Health and Safety Executive, work-related stress, depression, or anxiety accounts for over half of all ill health cases in the UK workplace. That’s not just a wellbeing issue, it’s a…
The most resilient people aren’t the ones who never make mistakes. They’re the ones who mess up, bounce back, and grow. So-called “successful” people? They’ve usually experienced failure many times, but have learned how to recover, reflect, and do things differently next time. And yet, so many of us…
“I define vulnerability as uncertainty, risk and emotional exposure.” – Brené Brown As customers, we often find ourselves in vulnerable situations. To meet our fundamental and complex needs such as food, travel, and electricity, we rely on various products and services. When a customer experience is stressful, it can…
