Distraction is something we all wrestle with – even the most motivated among us. It can strike during a conversation, leaving you adrift in thought…or when you sit down to tackle an essential task, only to find yourself lost in hours of internet scrolling. In “Stolen Focus,” Johann Hari…

Would you like to learn how to regulate your emotions? Well, it’s a skill that can be learned with practice. Inspired by Leonard Mlodinow’s book Emotional: How Feelings Shape Our Thinking, it starts with understanding how to accept, reframe, and express your feelings.  Step 1: ACCEPT Accept your circumstances. Focus on…

Effective communication is essential for building solid relationships, setting expectations, and working through conflicts. Becoming a master communicator is the key to success in the workplace.  Based on the book Mastering Communication at Work: How to Lead, Manage, and Influence by Ethan F. Becker and Jon Wortmann, we’ll share…

‘The average human lifespan is absurdly, insultingly brief. If you live to be 80, you’ll have had about 4,000 weeks. But that’s no reason for despair.’ So says Oliver Burkeman in his phenomenal book, Four Thousand Weeks – all about time management ‘for mortals’. Burkeman explains that it’s only…

How do you create impactful learning experiences for adults? For a learning designer embarking on the creation of any new training content, your aims are likely to be as follows: To create material that is genuinely helpful to learners To successfully share knowledge and/or skills…and… For the knowledge/skills to…

Where do your suppliers rank in your customer experience pecking order? Do they receive the same level of TLC as you shower upon those who purchase your products/services? Do you respond to their emails as promptly and politely as you would to an email sent to you by your…

Did you know that communication barriers can harm your relationships with friends, family and work colleagues? Relationship building relies heavily on communication, so you risk missing out on some significant chances to connect if you’re unaware of the dynamics at play.  In fact, over 50 per cent of people…

If you’re looking to create a great experience for your customers, it’s well worth looking at the principles laid out in Matt Watkinson’s bestseller The Ten Principles Behind Geat Customer Experiences. Watkinson states that if you want to create a great customer experience, you need to: Reflect the customer’s…

If you want to change your life, you have to change your behaviour. And if you want to change the culture of your organisation, you have to change the behaviour of your employees. But how do you create the right conditions for the right behaviours to thrive and survive?…

We’re all obsessed with changing behaviour. Whether it’s at a personal, individual level (e.g. making a New Year’s resolution stick) or at an organisational level (encouraging the right behaviours in our employees).  Changing behaviour is all about changing habits, according to James Clear, author of bestselling book ‘Atomic Habits‘. …