At Understood, we believe in the power of growth. Our training programmes are built on the belief that growth and development are key to success. One of the most compelling ideas that supports this belief comes from psychologist Carol Dweck’s book, Mindset. Dweck explains that how we view our…
When creating a great customer experience, how much consideration do you give to the five senses? Do you think about sight, sound, smell, touch, and taste? Each sense offers many opportunities to delight your customers… In a previous blog post, we shared ten top tips for creating great customer…
In today’s digital age, smartphones have become an integral part of our lives, but what are the consequences of this technology on the mental and physical health of younger generations? Jonathan Haidt’s book, The Anxious Generation, delves into the profound effects of smartphone use and social media on childhood…
Distraction is something we all wrestle with – even the most motivated among us. It can strike during a conversation, leaving you adrift in thought…or when you sit down to tackle an essential task, only to find yourself lost in hours of internet scrolling. In “Stolen Focus,” Johann Hari…
Would you like to learn how to regulate your emotions? Well, it’s a skill that can be learned with practice. Inspired by Leonard Mlodinow’s book Emotional: How Feelings Shape Our Thinking, it starts with understanding how to accept, reframe, and express your feelings. Step 1: ACCEPT Accept your circumstances. Focus on…
Effective communication is essential for building solid relationships, setting expectations, and working through conflicts. Becoming a master communicator is the key to success in the workplace. Based on the book Mastering Communication at Work: How to Lead, Manage, and Influence by Ethan F. Becker and Jon Wortmann, we’ll share…
‘The average human lifespan is absurdly, insultingly brief. If you live to be 80, you’ll have had about 4,000 weeks. But that’s no reason for despair.’ So says Oliver Burkeman in his phenomenal book, Four Thousand Weeks – all about time management ‘for mortals’. Burkeman explains that it’s only…
How do you create impactful learning experiences for adults? For a learning designer embarking on the creation of any new training content, your aims are likely to be as follows: To create material that is genuinely helpful to learners To successfully share knowledge and/or skills…and… For the knowledge/skills to…
Where do your suppliers rank in your customer experience pecking order? Do they receive the same level of TLC as you shower upon those who purchase your products/services? Do you respond to their emails as promptly and politely as you would to an email sent to you by your…
Did you know that communication barriers can harm your relationships with friends, family and work colleagues? Relationship building relies heavily on communication, so you risk missing out on some significant chances to connect if you’re unaware of the dynamics at play. In fact, over 50 per cent of people…
