Distraction is something we all wrestle with – even the most motivated among us. It can strike during a conversation, leaving you adrift in thought…or when you sit down to tackle an essential task, only to find yourself lost in hours of internet scrolling. In “Stolen Focus,” Johann Hari…
Effective communication is essential for building solid relationships, setting expectations, and working through conflicts. Becoming a master communicator is the key to success in the workplace. Based on the book Mastering Communication at Work: How to Lead, Manage, and Influence by Ethan F. Becker and Jon Wortmann, we’ll share…
In a world driven by technology and automation, it’s easy to overlook the human element in customer service. But exceptional customer experience goes beyond mere transactions; it’s about creating meaningful connections with our customers. By understanding and embracing the essence of being human, we can elevate customer experience to…
We’ve now reached the end of our three-part series on communication strategies. You can view the previous two articles on communication roadblocks and active and reflective listening on our blog. Today, we’ll discuss healthy confrontation practices. And yes, you read that right – ‘healthy’ and ‘confrontation’ are two words…
Did you know that communication barriers can harm your relationships with friends, family and work colleagues? Relationship building relies heavily on communication, so you risk missing out on some significant chances to connect if you’re unaware of the dynamics at play. In fact, over 50 per cent of people…
How often have you stopped to consider equality, diversity and inclusion (EDI) in public transport? Did you know that in the 1960s people of colour weren’t allowed to drive buses? And as recently as the 1990s, buses and trains weren’t accessible to people with disabilities? In this article, we…
If you want to change your life, you have to change your behaviour. And if you want to change the culture of your organisation, you have to change the behaviour of your employees. But how do you create the right conditions for the right behaviours to thrive and survive?…
We’re all obsessed with changing behaviour. Whether it’s at a personal, individual level (e.g. making a New Year’s resolution stick) or at an organisational level (encouraging the right behaviours in our employees). Changing behaviour is all about changing habits, according to James Clear, author of bestselling book ‘Atomic Habits‘. …
Are the employees in your organisation ‘emotionally aware’? If they aren’t, then it’s time for a bit of an emotional education. Professor Marc Brackett, a leading expert in emotional intelligence, explains: ‘Our emotions are an important source of information about what’s going on inside us’. From an evolutionary perspective, emotions…
Organisations that elevate the human experience will be better positioned to create more meaningful connections, foster loyalty, and drive growth. – Deloitte There’s never been a more critical time for organisations to focus on human connection. In this era of turbulence and uncertainty, organisations must step up to the…