Communication without connection is just noise. Controversial, or correct? A growing number of corporate leaders are wrestling with this very question. From employee apps to internal newsletters, many companies are investing in tools to ‘reach’ their teams, but far less are investing in genuine connection. The result? People tune…
Stress Awareness Month appears on our calendars every April, but what really changes when it’s over? According to the Health and Safety Executive, work-related stress, depression, or anxiety accounts for over half of all ill health cases in the UK workplace. That’s not just a wellbeing issue, it’s a…
Have you ever sat in a meeting and hesitated to share an idea, afraid it might sound silly? Or kept quiet about a mistake because you feared the consequences? If so, you’ve experienced what it feels like to work without psychological safety. But what does psychological safety really mean,…
In today’s increasingly diverse society, the need for inclusive writing has been widely acknowledged, not only for Diversity, Equity and Inclusion (DEI) training, but as a vital component of effective communication across all sectors. When accessible language is prioritised, a more welcoming environment is created for all, regardless of…
“Substitute ‘damn’ every time you’re inclined to write ‘very’; your editor will delete it and the writing will be just as it should be.” – Mark Twain In today’s always-on world, we’re flooded with information. That means clear, effective communication isn’t just nice to have – it’s essential. Whether…
We’re delighted to welcome Ben Hancock, Commercial Director of Pulse Studio, as our guest blog writer. Understood has collaborated with Pulse Studio for many years, producing impactful and engaging training videos. Their expertise, creativity, and sharp eye for detail have been invaluable, and we always enjoy working with their…
The business world’s equivalent of nails on a chalkboard Most of us have endured meetings where someone suggests we “drill down” on a topic or “take a deep dive.” And then there’s “ping me an email” or “let’s unpack that.” These phrases, which may have begun as shortcuts for…
Smartphones have become part of the fabric of modern life, but what toll do they take on younger generations’ mental health, focus, and ability to connect? Do they make them more anxious? Jonathan Haidt’s book, The Anxious Generation, explores how smartphone use and social media reshape childhood development and…
A recent trip to the hairdresser prompted me to reflect on customer experience, and the true value of our time. It raised some important questions: How should organisations respond when customers express dissatisfaction with a product or service? Is a refund or redo enough to make up for lost…
Do you want to enhance your communication skills and handle difficult situations with confidence? Assertiveness lies at the heart of effective expression—it empowers you to speak clearly while respecting others. Whether you’re pursuing leadership training or looking to build your resilience at work, assertiveness can transform the way you…
