In today’s diverse world, inclusive writing has become essential, not just for DEI training, but for effective communication in every sector. By making our language accessible to everyone—regardless of background, ability, or experience—we create a more welcoming environment. In this guide, Understood is here to help you with some…
“Substitute ‘damn’ every time you’re inclined to write ‘very’; your editor will delete it and the writing will be just as it should be.” – Mark Twain In a world where information is constantly at our fingertips, the ability to communicate clearly and effectively has never been more important….
We’re thrilled to introduce Ben Hancock, Commercial Director of Pulse Studio, as our guest blog post writer today. Understood has had the pleasure of working with Pulse Studio for many years, collaborating on some truly impactful and engaging training videos. Their expertise, creativity, and keen eye for detail have…
The other day, I was listening to The Rest is Politics, and something Rory Stewart said really caught my attention. Around the 14:30 mark, he casually mentioned how much he uses ChatGPT. Now, here’s a man who’s undeniably sharp, intellectual, and has had a career most of us could…
The business world’s equivalent of nails on a chalkboard We’ve all been there—stuck in a meeting where someone suggests we “drill down” on a topic or “take a deep dive.” And don’t even get me started on “ping me an email” or “let’s unpack that.” These terms may have…
In today’s digital age, smartphones have become an integral part of our lives, but what are the consequences of this technology on the mental and physical health of younger generations? Jonathan Haidt’s book, The Anxious Generation, delves into the profound effects of smartphone use and social media on childhood…
The other day, a visit to the hairdresser got me thinking about customer experience and the value of our time. It made me question: How should companies handle situations where a customer is dissatisfied with their product or service? Is a refund or a redo enough to compensate for…
Want to enhance your communication skills and handle tough situations with confidence? Assertiveness is the key to expressing yourself clearly while respecting others. In this blog post, we’ll explore some essential assertiveness techniques that can transform how you communicate and boost your self-assurance. Understanding Assertiveness Techniques Assertiveness techniques are…
Effective communication is essential for building solid relationships, setting expectations, and working through conflicts. Becoming a master communicator is the key to success in the workplace. Based on the book Mastering Communication at Work: How to Lead, Manage, and Influence by Ethan F. Becker and Jon Wortmann, we’ll share…
In a world driven by technology and automation, it’s easy to overlook the human element in customer service. But exceptional customer experience goes beyond mere transactions; it’s about creating meaningful connections with our customers. By understanding and embracing the essence of being human, we can elevate customer experience to…
