We recently spoke with Roy A. Barnes, Customer Experience expert at Blue Space Consulting, and came away inspired. In his book Customer Experience 365, Barnes shares 365 insights for delivering better service, one for every day of the year so we can all have great interactions. His message is…
When it comes to creating compelling video training content, we believe in the power of film. Acted scenarios are especially effective at bringing typical workplace interactions to life, whether that’s customer to employee, employee to employee, or manager to employee. When you get it right, you can help develop…
Life coach and author Marie Forleo champions the magic of belief in her book Everything is Figureoutable: “Beliefs are the hidden scripts that run our lives. They determine where we go and how we get there.” In our June blog, we explored how an organisation’s values, or belief systems,…
Alright, I admit it – this post is partly just an excuse to talk about my new puppy, Paddy, and share a cute picture! 🐾 But three weeks into dog ownership (a whole new world for me), I’ve noticed something that’s impossible to ignore: when it comes to connecting…
The stories we tell ourselves can be powerful and dangerous. In her compelling TED Talk, therapist Lori Gottlieb says “The way we narrate our lives shapes what they become.” How we talk to ourselves has the power to either build us up or break us down. But here’s the…
The most resilient people aren’t the ones who never make mistakes. They’re the ones who mess up, bounce back, and grow. So-called “successful” people? They’ve usually experienced failure many times, but have learned how to recover, reflect, and do things differently next time. And yet, so many of us…
We’ve all experienced it. Those conversations where something feels off and one person clearly isn’t engaged or interesting in what you’re saying, so the connection falls flat. Whether it’s a colleague, a customer, or even a friend, it’s hard not to notice when the listening just isn’t there. At…
