Changing behaviour – one small step at a time
By Carolyn Quainton in Behaviour, Customer, Employee engagement, Inspiration
We’re all obsessed with changing behaviour. Whether it’s at a personal, individual level (e.g. making a New Year’s resolution stick) or at an organisational level (encouraging the right behaviours in our employees). Changing behaviour is all about changing habits, according to James Clear, author of bestselling book ‘Atomic Habits‘. …