The business world’s equivalent of nails on a chalkboard

We’ve all been there—stuck in a meeting where someone suggests we “drill down” on a topic or “take a deep dive.” And don’t even get me started on “ping me an email” or “let’s unpack that.” These terms may have started as shorthand for efficiency, but they’ve quickly morphed into a source of collective frustration.

Why is “circle back” the most hated phrase in the workplace?

A recent survey highlighted the phrases that professionals find most irksome, with “circle back” topping the list. These two words have become the most used (and hated) work phrase ever! In plain English, it means to “discuss later,” but when overused, it begins to feel like an endless loop of non-action. As one CEO aptly put it:

“It usually means we just had a meeting where nothing was accomplished, and we need to ‘circle back’ to have another pointless meeting.”

How does generational divide affect the use of jargon?

Interestingly, there’s a generational divide when it comes to jargon. Older employees might “think outside the box” and get their “ducks in a row,” while younger colleagues might be tempted to “lean in” or discuss the “new normal.”

And then there’s Gen Z, who are shaking things up with phrases like “vibe” and “bro” making their way into the workplace. These terms may feel more casual, but they can be just as confusing—or irritating!

Is jargon hurting workplace communication and clarity?

But the real issue with jargon isn’t just about annoyance—it’s about clarity. In the workplace, communication is key, and the primary goal should always be to ensure that everyone understands the message. Jargon often does the opposite, creating barriers rather than bridges. When we use phrases that are ambiguous or overly complex, we risk leaving our colleagues confused or, worse, alienated.

Can misunderstandings from jargon impact job satisfaction and customer experience?

Clear communication is essential, especially when it comes to employee engagement. Misunderstandings can get in the way of professional development and negatively impact job satisfaction. And if jargon seeps into customer interactions, it can seriously harm the customer experience.

How can we avoid falling into the jargon trap?

Of course, it’s easy to fall into the jargon trap. The fast-paced nature of modern work means that we often reach for quick phrases that we think will convey our meaning efficiently. But as one wise author pointed out, if you’re using jargon that annoys your co-workers, stop. If you’re using it to be condescending or snotty, definitely stop. However, if you’re using it to communicate clearly in a way that everyone understands, then you’re on the right track.

Why is clear communication crucial in customer service, sales, and safety?

Consider jargon issues in customer service, sales, and behavioral safety. These areas rely heavily on the ability to communicate clearly. Failure to do so can result in losing customers, losing sales, or even losing lives.

How can we strike the right balance in our communication?

So, how do we strike the right balance? The key is to always be mindful of your audience. In a room full of seasoned professionals who know the lingo, a bit of jargon might be acceptable. But if you’re communicating with a diverse group—especially one that includes different generations, departments, or levels of experience—it’s better to err on the side of clarity.

What are some simple alternatives to common jargon?

Instead of “ping me,” try “send me a message.” Instead of “deep dive,” how about “let’s explore this in detail”? These small changes can make a big difference in how your message is received and understood, particularly in contexts like employee learning and development or change management.

Effective communication isn’t about sounding smart or using the latest buzzwords. It’s about being understood. So next time you’re tempted to “circle back,” “unpack,” or “dive deep,” take a moment to consider if there’s a clearer, simpler way to say what you mean. Your colleagues—and your inbox—will thank you for it.

Have any more examples of jargon madness? We’d love to hear them! “Reach out” (we promise not to judge) and share your stories.

To improve communication within your team, check out our training programmes at Understood. We promise we keep jargon to a minimum.