We recently spoke with Roy A. Barnes, Customer Experience expert at Blue Space Consulting, and came away inspired. In his book Customer Experience 365, Barnes shares 365 insights for delivering better service, one for every day of the year so we can all have great interactions.

His message is clear: consistency is everything. According to Barnes, we must embed great service into every interaction, every single day. As he puts it, “Train the mind to react perfectly and instinctively to any situation that may occur.”

We couldn’t agree more. To train our minds, and those of our teams, we need to consistently reinforce the beliefs, behaviours, and actions that create exceptional experiences for both customers and colleagues. Research shows that practising daily affirmations can rewire the brain (check out our recent blog post on that topic). So why not bring this mindset into the workplace and make it a daily habit?

Here are five of Barnes’ top tips, one for each day of the week. Each one plays a key role in creating meaningful, empathetic connections: the foundation of a truly UNDERSTOOD experience.

Take a look below and start having great interactions:

Talk to us, explore our website, read our blog, and follow us on LinkedIn to learn more and discover ways to grow a more successful business.