Valuing the driver. Valuing the organisation. Living your Values
By Carolyn Quainton in Behaviour, Customer, Training, Transport, Values
This month we launched a ‘A Valuable Force’, a seven-hour values training course that forms part of our Driving Force CPC programme for bus drivers. This unique and engaging series of five driver CPC courses addresses the key issues shaping the customer and the driver experience.
We delivered the course as a two-day Train the Trainer workshop to Somerset Passenger Solutions, the transport provider for Hinkley Point C project. SPS drivers have played a vital role in keeping construction work on track at the nuclear power station during what has been an extremely challenging year.
The Driving Force programme celebrates and empowers the role of the bus driver. For bus operators, drivers are the face of their organisation – they embody the brand, service and values. They’re on the front-line (or as some might say, the ‘firing line’) and they need the right skills and knowledge.
We designed the course to help drivers feel more connected – to their customers, their organisation, and their colleagues. A driver’s state of mind affects how they turn up to work, how they drive the bus, and how they interact with others.
A Valuable Force: Course Objectives
- Appreciate the value of bus travel, and why it represents a positive transportation choice for the future
- Understand the importance of Vision and Values within an organisation. Feel engaged, inspired and clear about your own organisation’s Vision and Values
- Develop a greater self-awareness and deeper understanding of personality traits in yourself and others
- Build a clear understanding of your emotions, and the personal values that drive your behaviour
- Enhance your interpersonal skills. Learn how to use verbal and non-verbal language to communicate with clarity and compassion
- Strengthen your ability to handle challenging conversations, by learning how to effectively diffuse conflict
- Gain confidence in living your organisation’s Values. Feel confident about taking the right actions and behaviours
What did participants say about the course?
100% of attendees rated the Train the Trainer workshop as EXCELLENT
100% of attendees described the trainers as ENGAGING and KNOWLEDGEABLE
If you’d like to find out more about the Driving Force CPC programme, or any of our other training programmes for customer-facing employees, talk to us, explore our website, read our blog, and follow us on LinkedIn.