“Substitute ‘damn’ every time you’re inclined to write ‘very’; your editor will delete it and the writing will be just as it should be.” – Mark Twain In a world where information is constantly at our fingertips, the ability to communicate clearly and effectively has never been more important….
The business world’s equivalent of nails on a chalkboard We’ve all been there—stuck in a meeting where someone suggests we “drill down” on a topic or “take a deep dive.” And don’t even get me started on “ping me an email” or “let’s unpack that.” These terms may have…
In today’s digital age, smartphones have become an integral part of our lives, but what are the consequences of this technology on the mental and physical health of younger generations? Jonathan Haidt’s book, The Anxious Generation, delves into the profound effects of smartphone use and social media on childhood…
Want to enhance your communication skills and handle tough situations with confidence? Assertiveness is the key to expressing yourself clearly while respecting others. In this blog post, we’ll explore some essential assertiveness techniques that can transform how you communicate and boost your self-assurance. Understanding Assertiveness Techniques Assertiveness techniques are…
Distraction is something we all wrestle with – even the most motivated among us. It can strike during a conversation, leaving you adrift in thought…or when you sit down to tackle an essential task, only to find yourself lost in hours of internet scrolling. In “Stolen Focus,” Johann Hari…
Would you like to learn how to regulate your emotions? Well, it’s a skill that can be learned with practice. Inspired by Leonard Mlodinow’s book Emotional: How Feelings Shape Our Thinking, it starts with understanding how to accept, reframe, and express your feelings. Step 1: ACCEPT Accept your circumstances. Focus on…
Effective communication is essential for building solid relationships, setting expectations, and working through conflicts. Becoming a master communicator is the key to success in the workplace. Based on the book Mastering Communication at Work: How to Lead, Manage, and Influence by Ethan F. Becker and Jon Wortmann, we’ll share…
In the workplace, there’s a clear-cut difference between ‘hard’ and ‘soft’ skills. Hard skills are the technical, tangible ones: knowing a foreign language, graphic design, bookkeeping etc. Soft skills are abilities that combine interpersonal strengths, common sense, personality and people skills. Although harder to define, measure, quantify, and assess,…
‘The average human lifespan is absurdly, insultingly brief. If you live to be 80, you’ll have had about 4,000 weeks. But that’s no reason for despair.’ So says Oliver Burkeman in his phenomenal book, Four Thousand Weeks – all about time management ‘for mortals’. Burkeman explains that it’s only…
Where do your suppliers rank in your customer experience pecking order? Do they receive the same level of TLC as you shower upon those who purchase your products/services? Do you respond to their emails as promptly and politely as you would to an email sent to you by your…
