We’ve now reached the end of our three-part series on communication strategies. You can view the previous two articles on communication roadblocks and active and reflective listening on our blog. Today, we’ll discuss healthy confrontation practices. And yes, you read that right – ‘healthy’ and ‘confrontation’ are two words…
Welcome back to our three-part series on communication. In our last blog post, we talked about how our poor conversational habits (e.g. judging, sending solutions and avoidance) can create communication ‘roadblocks’. This time, we’ll discuss how you can improve communication by using active and reflective listening. Let’s dive into…
Did you know that communication barriers can harm your relationships with friends, family and work colleagues? Relationship building relies heavily on communication, so you risk missing out on some significant chances to connect if you’re unaware of the dynamics at play. In fact, over 50 per cent of people…
What are the skills and characteristics of a fantastic customer service employee? What does it take to survive and thrive in the role? It’s certainly not an easy gig – dealing with an increasingly demanding public, day in, day out. But it’s a role that’s valuable and highly rewarding…
If you want to change your life, you have to change your behaviour. And if you want to change the culture of your organisation, you have to change the behaviour of your employees. But how do you create the right conditions for the right behaviours to thrive and survive?…
We’re all obsessed with changing behaviour. Whether it’s at a personal, individual level (e.g. making a New Year’s resolution stick) or at an organisational level (encouraging the right behaviours in our employees). Changing behaviour is all about changing habits, according to James Clear, author of bestselling book ‘Atomic Habits‘. …
In our previous two blog posts we looked at the power of habits. We now understand why we’re creatures of habit and how habits can play a significant role in shaping organisational culture. In both articles we looked at Charles Duhigg’s habit loop involving the cue, the routine and…
During the first coronavirus lockdown last year, the government spent millions telling people not to use public transport. Understandably, people stayed home and stopped travelling on our buses and trains. Now, as we emerge from the restrictions brought about by Covid-19, how do we undo this message? How do…
Even before we knew what a ‘lockdown’ was, people were talking about loneliness. In 2019, before the world was hit by the global pandemic, there were reports of a loneliness epidemic. In 2019, almost half of adults surveyed by YouGov reported feeling lonely at least a few times a…
Are the employees in your organisation ‘emotionally aware’? If they aren’t, then it’s time for a bit of an emotional education. Professor Marc Brackett, a leading expert in emotional intelligence, explains: ‘Our emotions are an important source of information about what’s going on inside us’. From an evolutionary perspective, emotions…
