10 Jan 2024
Two professional office workers talking in an office.

Do you want to enhance your communication skills and handle difficult situations with confidence? Assertiveness lies at the heart of effective expression—it empowers you to speak clearly while respecting others. Whether you’re pursuing leadership training or looking to build your resilience at work, assertiveness can transform the way you…

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28 Dec 2023
Coxswain on a boat at sea motivating the rowers

Effective communication drives strong relationships, sets clear expectations, and resolves conflict. Mastering communication unlocks success at every level of the workplace, including as a motivator. Drawing insights from Mastering Communication at Work: How to Lead, Manage, and Influence by Ethan F. Becker and Jon Wortmann, we’ve captured key lessons…

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20 Nov 2023
Person walking through clouds with a pocket watching hanging over his head

‘The average human lifespan is absurdly, insultingly brief. If you live to be 80, you’ll have had about 4,000 weeks. But that’s no reason for despair.’ So says Oliver Burkeman in his phenomenal book, Four Thousand Weeks – all about time management ‘for mortals’. Burkeman explains that it’s only…

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19 Oct 2023
Soft and hard skills in scrabble letters

In the workplace, there’s a clear-cut difference between ‘hard’ and ‘soft’ skills. Hard skills are the technical, tangible ones: knowing a foreign language, graphic design, bookkeeping etc. Soft skills are abilities that combine interpersonal strengths, common sense, personality and people skills. Although harder to define, measure, quantify, and assess,…

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17 Sep 2023

In a world driven by technology and automation, it’s easy to overlook the human element in customer-centric. But exceptional customer experience goes beyond mere transactions; it’s about creating meaningful connections with our customers. By understanding and embracing the essence of being human, we can elevate customer experience to new…

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28 Aug 2023
Two people having a conversation whilst drinking coffee and looking at paperwork

We have now reached the final part of our three-part series on communication strategies. You can read the previous two articles about communication roadblocks and active and reflective listening on our blog. Today, we will explore healthy confrontations and how to practice them. And yes, you read that correctly:…

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28 Jul 2023
People talking in an office and sticking post in notes on a board

Welcome back to our three-part series on communication. In our last blog post, we talked about how our poor conversational habits (e.g. judging, sending solutions and avoidance) can create communication ‘roadblocks’. This time, we’ll discuss how you can improve communication by using active and reflective listening. Let’s dive into these…

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21 Jun 2023
Graphic illustrating different types of customers

Where do your suppliers rank in your customer experience pecking order? Do they receive the same level of TLC as you shower upon those who purchase your products/services? Do you respond to their emails as promptly and politely as you would to an email sent to you by your…

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16 May 2023
graphic of two heads in silhouette with cogs shared between them

How can you create impactful learning and training experiences for adults? When you design new training content, your goals are probably clear: Create material that genuinely helps learners Successfully share knowledge and skills Ensure learners retain and apply that knowledge to positive effect But even with hours of hard…

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18 Apr 2023
Traffic cones in a line with a yellow figure on either side

Did you know that communication barriers can harm your relationships with friends, family and work colleagues? Relationship building relies heavily on communication, so you risk missing out on some significant chances to connect if you’re unaware of the dynamics at play.  In fact, over 50 per cent of people…

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