Training and trainers always plays a vital role in organisations because employees constantly need to learn new skills and knowledge. While relevant, effective, and engaging content is essential, the trainer’s quality – and their personal qualities – ultimately shapes the learner’s experience. So, WHO delivers your training? A dedicated…
Understanding personality often marks the first step towards lasting behaviour change. Yet with countless tests and questionnaires available, it’s easy to feel overwhelmed when choosing a personality model that truly delivers value. The Myers-Briggs Type Indicator (MBTI) remains widely used, especially in large organisations. However, many experts in personality…
“To truly facilitate learning for others, trainers must understand their learners.” – Elaine Biech, The Art & Science of Training When training is being conducted, a solid grasp of the subject matter is essential. However, knowledge cannot be effectively imparted unless an understanding of the learners and their true…
This month we launched a ‘A Valuable Force’, a seven-hour values training course that forms part of our Driving Force CPC programme for bus drivers. This unique and engaging series of five driver CPC courses addresses the key issues shaping the customer and the driver experience. We delivered the…
Few things are more critical to an organisation’s success than having an engaged workforce. – Harvard Business Review, Nov 2018 When employees feel engaged, they bring energy, enthusiasm, and motivation to their work. This leads to greater productivity, improved job performance, stronger loyalty, and increased innovation. As a result,…
‘Values help us define the person we want to be.’ – Dr Tasha Eurich Values lie at the heart of how we live and work. When we understand and prioritise our values, we can create lives and careers filled with meaning and direction. But the essential first step is…
We’re currently developing video content for First Bus’s new CPC driver training course, “Getting Home Safely”. This project has made us reflect more deeply on workplace safety and ask some important questions: How can we engage employees to behave safely? How can we use safety to…
We recently spoke with Roy A. Barnes, Customer Experience expert at Blue Space Consulting, and came away inspired. In his book Customer Experience 365, Barnes shares 365 insights for delivering better service, one for every day of the year so we can all have great interactions. His message is…
When it comes to creating compelling video training content, we believe in the power of film. Acted scenarios are especially effective at bringing typical workplace interactions to life, whether that’s customer to employee, employee to employee, or manager to employee. When you get it right, you can help develop…
Life coach and author Marie Forleo champions the magic of belief in her book Everything is Figureoutable: “Beliefs are the hidden scripts that run our lives. They determine where we go and how we get there.” In our June blog, we explored how an organisation’s values, or belief systems,…
