08 Jun 2021
Colourful post it notes with different expressions which represent emotions

Emotions are key to what makes us human, but are your employees emotionally aware? If not, it’s time to invest in emotional intelligence training. Professor Marc Brackett, a leading authority on self-awareness and emotional intelligence, puts it simply:“Our emotions are an important source of information about what’s going on inside…

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10 May 2021
Two cogs together, one with the word customised and the other with the word training

Many professionals underestimate just how much time and expertise go into creating impactful training. At Understood, we specialise in high-quality, bespoke trainer development programmes, and we know from experience that effective learning design doesn’t happen overnight. “Investment in course design can add up to a great deal of time.”…

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07 May 2021
Coffee mug with a smiley face in the bubbles of a drink on a blue background.

 Organisations that elevate the human experience will be better positioned to create more meaningful connections, foster loyalty, and drive growth. – Deloitte Now more than ever, organisations must focus on human connection. In this time of turbulence and uncertainty, businesses need to rise to the challenge of meeting the…

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19 Apr 2021
Orange kites flying away on a blue background

Training and trainers always plays a vital role in organisations because employees constantly need to learn new skills and knowledge. While relevant, effective, and engaging content is essential, the trainer’s quality – and their personal qualities – ultimately shapes the learner’s experience. So, WHO delivers your training? A dedicated…

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24 Mar 2021
who are you question written on a napkin with a cup of coffee

Understanding personality often marks the first step towards lasting behaviour change. Yet with countless tests and questionnaires available, it’s easy to feel overwhelmed when choosing a personality model that truly delivers value. The Myers-Briggs Type Indicator (MBTI) remains widely used, especially in large organisations. However, many experts in personality…

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16 Jan 2021
Four lightbulbs with one number in each which spells 2021

“To truly facilitate learning for others, trainers must understand their learners.” – Elaine Biech, The Art & Science of Training When training is being conducted, a solid grasp of the subject matter is essential. However, knowledge cannot be effectively imparted unless an understanding of the learners and their true…

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10 Dec 2020
Bus driving smiling and looking to the right from the cab of the bus

This month we launched a ‘A Valuable Force’, a seven-hour values training course that forms part of our Driving Force CPC programme for bus drivers. This unique and engaging series of five driver CPC courses addresses the key issues shaping the customer and the driver experience. Train the Trainer…

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08 Aug 2020
Colourful heads profiles made from material in a row facing to the right

Few things are more critical to an organisation’s success than having an engaged workforce. – Harvard Business Review, Nov 2018 When employees feel engaged, they bring energy, enthusiasm, and motivation to their work. This leads to greater productivity, improved job performance, stronger loyalty, and increased innovation. As a result,…

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18 Jun 2020
Diagram showing areas required for a meaningful life such as sense, attitude, and self-awareness

‘Values help us define the person we want to be.’ – Dr Tasha Eurich Values lie at the heart of how we live and work. When we understand and prioritise our values, we can create lives and careers filled with meaning and direction. But the essential first step is…

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17 Feb 2020
A parent with two children either side on trikes on a zebra crossing

       We’re currently developing video content for First Bus’s new CPC driver training course, “Getting Home Safely”. This project has made us reflect more deeply on workplace safety and ask some important questions: How can we engage employees to behave safely? How can we use safety to…

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