‘All our life, so far as it has definite form, is but a mass of habits.’ – William James, 1892 Our habits are fascinating. Even more so, when times are uncertain and ever-changing. In the Power of Habit, Charles Duhigg defines habits as: “The choices that all of us deliberately…
Even before we knew what a ‘lockdown’ was, people were talking about loneliness. In 2019, before the world was hit by the global pandemic, there were reports of a loneliness epidemic. In 2019, almost half of adults surveyed by YouGov reported feeling lonely at least a few times a…
Are the employees in your organisation ‘emotionally aware’? If they aren’t, then it’s time for a bit of an emotional education. Professor Marc Brackett, a leading expert in emotional intelligence, explains: ‘Our emotions are an important source of information about what’s going on inside us’. From an evolutionary perspective, emotions…
There’s always a need for training. Because there’s always a need for employees to be learning new skills or information. The quality of your training content is critical – it needs to be relevant, effective and engaging. But it’s the quality (and qualities) of the trainer that can make…
An understanding of personality can mark the beginning of behaviour change. But, with multiple tests and questionnaires out there, it can be confusing to know which personality model to pick. The Myers-Briggs Type Indicator (MBTI) is popular. Yet many experts in the field of personality psychology remain baffled as…
Few things are more critical to an organisation’s success than having an engaged workforce. – Harvard Business Review, Nov 2018 When employees are engaged, they are enthusiastic, energetic and motivated. The result? Higher levels of job performance, creativity, loyalty and productivity; greater revenues and profits for organisations; higher levels…
‘Values help us define the person we want to be.’ – Dr Tasha Eurich Values play a key role in our professional and personal lives. Our ability to understand – and prioritise – our values can help us lead lives that have meaning. But the critical bit is having…
We’ve been inspired by a recent conversation with Roy A. Barnes, Customer Experience guru from Blue Space Consulting. His book Customer Experience 365 shares 365 nuggets of wisdom for delivering better customer service; that’s one for each day of the year. It’s all about consistency, according to Barnes. You need…
When it comes to creating compelling training content, we believe in the power of film. And acted scenarios can be really effective in bringing to life typical workplace interactions (customer to employee; employee to employee; manager to employee). If you get it right, you’ll help to develop many skills…
Life coach and author Marie Forleo champions the “magic of belief” in her book Everything is Figureoutable: “Beliefs are the hidden scripts that run our lives. They determine where we go and how we get there.” In June’s blog post we explained how an organisation’s values (or beliefs) can…
