‘Values help us define the person we want to be.’ – Dr Tasha Eurich Values play a key role in our professional and personal lives. Our ability to understand – and prioritise – our values can help us lead lives that have meaning. But the critical bit is having…
We’re currently developing video content for First Bus’s new driver training course: “Getting Home Safely”. This project has got us thinking more about safety and asking: How can we engage employees to behave safely? How can we use safety to inspire and encourage (rather than reprimand…
We’ve been inspired by a recent conversation with Roy A. Barnes, Customer Experience guru from Blue Space Consulting. His book Customer Experience 365 shares 365 nuggets of wisdom for delivering better customer service; that’s one for each day of the year. It’s all about consistency, according to Barnes. You need…
When it comes to creating compelling training content, we believe in the power of film. And acted scenarios can be really effective in bringing to life typical workplace interactions (customer to employee; employee to employee; manager to employee). If you get it right, you’ll help to develop many skills…
Life coach and author Marie Forleo champions the “magic of belief” in her book Everything is Figureoutable: “Beliefs are the hidden scripts that run our lives. They determine where we go and how we get there.” In June’s blog post we explained how an organisation’s values (or beliefs) can…
At the recent UK Bus Awards it was an absolute pleasure to be on the same table as the legendary Keith Thomas – one of the UK’s top bus drivers. Keith’s story is quite incredible, which is why we chose to feature him in this month’s blog post. Here’s…
Why do we make bad decisions even when we know we shouldn’t? Psychologist Dan Ariely shares a fascinating perspective on behaviour change in this recent TED Talk. Ariely explains that there are lots of things that we know we should be doing but we don’t do, e.g. exercising, eating…
