Training

Understanding personality often marks the first step towards lasting behaviour change. Yet with countless tests and questionnaires available, it’s easy to feel overwhelmed when choosing a personality model that truly delivers value. The Myers-Briggs Type Indicator (MBTI) remains widely used, especially in large organisations. However, many experts in personality…

“To truly facilitate learning for others, trainers must understand their learners.” – Elaine Biech, The Art & Science of Training When training is being conducted, a solid grasp of the subject matter is essential. However, knowledge cannot be effectively imparted unless an understanding of the learners and their true…

This month we launched a ‘A Valuable Force’, a seven-hour values training course that forms part of our Driving Force CPC programme for bus drivers. This unique and engaging series of five driver CPC courses addresses the key issues shaping the customer and the driver experience. We delivered the…

Few things are more critical to an organisation’s success than having an engaged workforce. – Harvard Business Review, Nov 2018 When employees feel engaged, they bring energy, enthusiasm, and motivation to their work. This leads to greater productivity, improved job performance, stronger loyalty, and increased innovation. As a result,…

We recently spoke with Roy A. Barnes, Customer Experience expert at Blue Space Consulting, and came away inspired. In his book Customer Experience 365, Barnes shares 365 insights for delivering better service, one for every day of the year so we can all have great interactions. His message is…

When it comes to creating compelling video training content, we believe in the power of film. Acted scenarios are especially effective at bringing typical workplace interactions to life, whether that’s customer to employee, employee to employee, or manager to employee. When you get it right, you can help develop…

Why do we make bad decisions even when we know we shouldn’t? Psychologist Dan Ariely shares a fascinating perspective on behaviour change in this recent TED Talk. He points out a familiar pattern: we know we should exercise more, eat better, save for retirement, and yes – wash our…

We’ve just wrapped up a fantastic Train the Trainer certification program with a group of in-house trainers at First Bus. What an incredibly energetic and action-packed four days! You can read more about the course in our case study.     And because we’re buzzing with excitement and fresh…