The power of a crisis The global pandemic has created turmoil for many organisations. Undoubtedly, this is one of the most challenging periods in recent history. But it also presents an opportunity – crises can actually be valuable. “You never want a serious crisis to go to waste,” said…
‘All our life, so far as it has definite form, is but a mass of habits.’ – William James, 1892 Our habits are fascinating. Even more so, when times are uncertain and ever-changing. In the Power of Habit, Charles Duhigg defines habits as: “The choices that all of us deliberately…
During the first coronavirus lockdown last year, the government spent millions telling people not to use public transport. Understandably, people stayed home and stopped travelling on our buses and trains. Now, as we emerge from the restrictions brought about by Covid-19, how do we undo this message? How do…
Even before we knew what a ‘lockdown’ was, people were talking about loneliness. In 2019, before the world was hit by the global pandemic, there were reports of a loneliness epidemic. In 2019, almost half of adults surveyed by YouGov reported feeling lonely at least a few times a…
When you think of sales or selling, what’s the first word that comes to mind? Daniel Pink, author of To Sell is Human, surveyed a bunch of people to find out. And the emotional response was overwhelmingly negative. Words like ‘pushy’, ‘smarmy’, ‘aggressive’, ‘ugh’ and ‘yuck’ featured heavily. This…
Are the employees in your organisation ‘emotionally aware’? If they aren’t, then it’s time for a bit of an emotional education. Professor Marc Brackett, a leading expert in emotional intelligence, explains: ‘Our emotions are an important source of information about what’s going on inside us’. From an evolutionary perspective, emotions…
“Investment in course design can add up to a great deal of time.” – Elaine Biech, ‘The Art and Science of Training’ Many designers of training content might, on occasion, grumble about two things: Designing training content takes a lot of time Other people don’t always appreciate how or…
Organisations that elevate the human experience will be better positioned to create more meaningful connections, foster loyalty, and drive growth. – Deloitte There’s never been a more critical time for organisations to focus on human connection. In this era of turbulence and uncertainty, organisations must step up to the…
There’s always a need for training. Because there’s always a need for employees to be learning new skills or information. The quality of your training content is critical – it needs to be relevant, effective and engaging. But it’s the quality (and qualities) of the trainer that can make…
An understanding of personality can mark the beginning of behaviour change. But, with multiple tests and questionnaires out there, it can be confusing to know which personality model to pick. The Myers-Briggs Type Indicator (MBTI) is popular. Yet many experts in the field of personality psychology remain baffled as…
