All the lonely people…the power of human connection in the customer experience
By Carolyn Quainton in Behaviour, Communication, Customer, Emotional Intelligence
Even before we knew what a ‘lockdown’ was, people were talking about loneliness. In 2019, before the world was hit by the global pandemic, there were reports of a loneliness epidemic. In 2019, almost half of adults surveyed by YouGov reported feeling lonely at least a few times a…