During the first coronavirus lockdown last year, the government spent millions urging people to avoid public bus transport. Unsurprisingly, people stayed home and stopped travelling on our buses and trains. Now, as we emerge from the restrictions imposed by Covid-19, how do we reverse that message? How do we…
Long before we understood what a “lockdown” meant, loneliness had already taken hold. In 2019, before the global pandemic disrupted our lives, experts had already identified a loneliness epidemic due to a lack of connection. A YouGov survey revealed that nearly half of UK adults felt lonely at least…
Emotions are key to what makes us human, but are your employees emotionally aware? If not, it’s time to invest in emotional intelligence training. Professor Marc Brackett, a leading authority on self-awareness and emotional intelligence, puts it simply:“Our emotions are an important source of information about what’s going on inside…
Training and trainers always plays a vital role in organisations because employees constantly need to learn new skills and knowledge. While relevant, effective, and engaging content is essential, the trainer’s quality – and their personal qualities – ultimately shapes the learner’s experience. So, WHO delivers your training? A dedicated…
Understanding personality often marks the first step towards lasting behaviour change. Yet with countless tests and questionnaires available, it’s easy to feel overwhelmed when choosing a personality model that truly delivers value. The Myers-Briggs Type Indicator (MBTI) remains widely used, especially in large organisations. However, many experts in personality…
“To truly facilitate learning for others, trainers must understand their learners.” – Elaine Biech, The Art & Science of Training When training is being conducted, a solid grasp of the subject matter is essential. However, knowledge cannot be effectively imparted unless an understanding of the learners and their true…
This month we launched a ‘A Valuable Force’, a seven-hour values training course that forms part of our Driving Force CPC programme for bus drivers. This unique and engaging series of five driver CPC courses addresses the key issues shaping the customer and the driver experience. We delivered the…
Few things are more critical to an organisation’s success than having an engaged workforce. – Harvard Business Review, Nov 2018 When employees feel engaged, they bring energy, enthusiasm, and motivation to their work. This leads to greater productivity, improved job performance, stronger loyalty, and increased innovation. As a result,…
‘Values help us define the person we want to be.’ – Dr Tasha Eurich Values lie at the heart of how we live and work. When we understand and prioritise our values, we can create lives and careers filled with meaning and direction. But the essential first step is…
Why do we make bad decisions even when we know we shouldn’t? Psychologist Dan Ariely shares a fascinating perspective on behaviour change in this recent TED Talk. He points out a familiar pattern: we know we should exercise more, eat better, save for retirement, and yes – wash our…
