“Strength lies in differences, not in similarities.”
- Stephen R. Covey
The What & The Why
Diversity and Inclusion (D&I) are integral components of any high-performing organisation. If you choose to prioritise D&I, you can benefit in multiple ways:
Engage your employees
Reduce complaints and disciplinaries
Increase productivity and profit
Improve employee loyalty and retention
Improve your customer experience
Attract diverse talent
Create a warmer, more welcoming workplace
Spark creativity and innovation through multiple perspectives
Investing in quality D&I training is critical. Developing an understanding of D&I benefits and challenges will help to drive empathy and appreciation for ‘difference’, enabling you to create a culture where respect and acceptance for all colleagues is the norm.
Companies in the top quartile for diversity financially outperform those in the bottom quartile. This is known as the diversity dividend. – Global Talent Competitiveness Index 2018
"The material was very professional, even with lots of experience I got a lot out of the session."
"I loved the variety of the course, and seeing things from a different perspective."
"The trainers were engaging and knowledgeable."
"The quality of the presentation materials, course content, and resources is just outstanding."
- HR Director, Somerset Passenger Solutions
POSITIVITY & NEGATIVITY: Examine the qualities, characteristics and behaviours associated with ‘positive’ vs ‘negative’ workplaces
EQUALITY & DIVERSITY: Appreciate the benefits of – and barriers to – a diverse and inclusive workplace; review of the 2010 Equality Act and the nine protected characteristics
BULLYING & HARASSMENT: Understand what is meant by bullying and harassment in the workplace
BEHAVIOURS & BIASES: Examine and challenge common prejudices and biases (including our own); understand the difference between ‘right’ and ‘wrong’ behaviours, and the possible consequences of choosing the wrong behaviours
VISIBLE & INVISIBLE: Step into the shoes of customers and colleagues with disabilities, developing empathy and an understanding of their needs
ACTIONS & REACTIONS: Develop greater empathy towards those on the receiving end of unpleasant behaviour by considering the consequences of that behaviour
ACCEPT & RESPECT: Create a personalised plan to promote greater acceptance and respect for all colleagues
The Big Five Leader
Get to grips with the gold standard of personality models - the Big Five. Learn to manage yourself and your team with greater insight and (emotional) intelligence
Customer-service training with a difference. With the innovative use of bespoke film, our immersive masterclass will create an invaluable emotional connection between your employees and their customers.