“Be brave enough to start a conversation that matters.”
- Margaret Wheatley
The What & The Why
Every conversation counts. In these turbulent times, we’re craving human connection more than ever before. And when communications fall short because of misunderstandings or inattention, the results can be disastrous: lost opportunities, lost relationships, lost revenue.
Many employees lack the courage to tackle the conversations that matter: critical conversations with customers, colleagues, managers and team members. Most workplace problems stem from a breakdown in communication, as a result of poorly executed (or avoided) conversations.
Staging the Conversation is a masterclass in human connection, giving participants the confidence to manage those awkward interactions. Led by two experienced actor-facilitators, this virtual workshop provides a safe space for participants to get playful and experimental, and to learn from watching others trialling communication techniques ‘live’, right before their eyes.
Both powerful and pragmatic, Staging the Conversation will equip your employees with a range of smart, easy-to-apply strategies to take back into the workplace. And the result? A more ‘connected’, engaged and productive workforce.
If you’re looking for a unique and unforgettable training experience for your employees, you’ve come to the right place.
"I feel more confident that I can reach effective outcomes even with difficult conversations"
"The role playing adds a great element to the session and makes it more ‘real’ life. The facilitators are great and really know their stuff."
"Great workshop, really fun and effective, and an opportunity to learn from experienced colleagues as well as the trainers."
"One of the best courses I’ve been on. The format was great, the pace was good, and most importantly it felt a lot of fun as well as being effective."
"Attend it - there are zero PPT slides and it's very interactive."
A Real Conversation
A live, humorous and engaging performance of a challenging workplace conversation by the actor-facilitators, designed to deeply resonate with the participants.
Directing the Conversation
Time for the participants to mobilise their imaginary remote controls to stop, pause, rewind and direct the action to get the outcome they want. No rules here, time to play.
Detective time, as the participants are only allowed a limited number of questions to unearth key information.
Delivering the news
Participants practise using a simple model to deliver live constructive or motivational feedback, bracing themselves for a completely honest response as to how their feedback landed.
Making the Monster
A team of participants create their “worse-case scenario” work conversation and inflict it on their opposing team. A challenging but enjoyable activity which creates new tools to help participants tackle their conversational fears.
The Big Five Leader
Get to grips with the gold standard of personality models - the Big Five. Learn to manage yourself and your team with greater insight and (emotional) intelligence
Customer-service training with a difference. With the innovative use of bespoke film, our immersive masterclass will create an invaluable emotional connection between your employees and their customers.