“To truly facilitate learning for others, trainers must understand their learners.”

– Elaine Biech, The Art & Science of Training

When training is being conducted, a solid grasp of the subject matter is essential. However, knowledge cannot be effectively imparted unless an understanding of the learners and their true needs is achieved.

At Understood, pride is taken in the delivery of first-class, tailor-made training programmes. An initial ‘UNDERSTAND’ approach phase is undertaken, a period during which your organisation, challenges, and goals are thoroughly explored.

However, it is also recognised that, in a world constrained by tight budgets and limited time, a need exists for ready-made training content.

We are pleased to announce the official launch of a series of ready-made training programmes designed to uphold our brand promise: the creation of better experiences for both employees and customers through the strengthening of human connections.

With these new programmes, the best of both worlds is provided: content that has been tried and tested – rigorously researched and expertly designed – while still being tailored to your organisation’s needs and environment.

High quality, customised training content

All of our content can now be delivered either virtually (online) or face-to-face:

• Critical Connections Core: Designed for customer-facing employees, this programme ensures essential skills are delivered to succeed in today’s high-pressure environment.
• Critical Connections Influencer: Skills required for effective leadership and influence are provided to managers and supervisors.
• Driving Force CPC: A unique and engaging programme of five driver CPC courses. This course tackles the issues that shape the customer and driver experience.
• Driving Force Influencer: Upskill your supervisor population with training content for those who influence driver behaviour.
• Respect for All: Impactful Diversity & Inclusion training which encourages the behaviours needed to cultivate a welcoming and productive workplace.
• The Trainer Transformation: This masterclass has been designed to refine the facilitation, delivery, and self-reflection skills of in-house trainers.

Talk to us, explore our website, read our blog, and follow us on LinkedIn to learn more and discover ways to grow a more successful business.