Creation & Delivery of Lead Trainers Course

A team of confident and capable in-house facilitators

Client: First Bus

The Brief

First Bus needed ongoing resource to run regular training courses for around 14,000 bus drivers. And they needed to do this in a cost-effective and efficient manner. They asked for our help in upskilling their best in-house trainers to give them the capability to run their own “Train the Trainers”. 

Our Solution

We designed a top-notch, intensive four-day training course for a dozen of their best trainers. We taught them how to:

  • Facilitate fabulously – and know how to develop those skills in others
  • Communicate with clarity and compassion – raising their emotional intelligence
  • Influence confidently and successfully in all directions: up, across, down
  • Feel empowered to go with their gut
  • Spot talent and nurture it – but also challenge with confidence (if someone’s not up to scratch)
  • Observe and develop other trainers by providing constructive and objective feedback
  • Identify and select future trainers by carrying out effective interviews 

Our course involved:

  • A variety of engaging and interactive exercises
  • Pace and challenge
  • Use of video to self-evaluate
  • Small group work and peer assessment
  • A professionally designed, engaging workbook
  • One-to-one work with an actor to practise dealing with difficulties

The Result

  • A team of Lead Trainers with the confidence and capability to deliver Train the Trainer workshops for new and existing CPC courses
  • Highly skilled individuals who can support Recruitment and Training Managers in the process of identifying and selecting trainers, to build resources and capability

“Brilliant! A thoroughly satisfying course. The interactive elements of this course were my favourite.” – Course Attendee

“The training was excellent in terms of personal development in gaining knowledge and understanding to assist my role.” – Course Attendee

“It helped me understand the difference in delivering a course and teaching someone to deliver a course, providing varied communication techniques.” – Course Attendee

Understood created a Train the Trainer course that was exactly what we wanted. The change in the attendees has been amazing. It has given them confidence to voice opinions, confidence in their ability to deliver to their peers and confidence in their ability to train their peers.

- Vicki Anderson, Training Quality & Compliance Manager -

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