The Brief

First Bus needed ongoing resource to run regular training courses for around 14,000 bus drivers. And they needed to do this in a cost-effective and efficient manner. They asked for our help in upskilling their best in-house trainers to give them the capability to run their own “Train the Trainers”. 

Our Solution

We designed a top-notch, intensive four-day training course for a dozen of their best trainers. We taught them how to:

• Facilitate fabulously – and know how to develop those skills in others
• Communicate with clarity and compassion – raising their emotional intelligence
• Influence confidently and successfully in all directions: up, across, down
• Feel empowered to go with their gut
• Spot talent and nurture it – but also challenge with confidence (if someone’s not up to scratch)
• Observe and develop other trainers by providing constructive and objective feedback
• Identify and select future trainers by carrying out effective interviews 

Our course involved:

• A variety of engaging and interactive exercises
• Pace and challenge
• Use of video to self-evaluate
• Small group work and peer assessment
• A professionally designed, engaging workbook
• One-to-one work with an actor to practise dealing with difficulties